PARKERSBURG, W.Va.-(WTAP) The parent company of Suddenlink Communications says its Parkersburg-based call center, which employs 167 people, will close sometime this summer.
Altice, USA, who purchased the Missouri-based company two years ago, cites a 20% decline in customer call volume since 2016 as the main reason for shutting down the call center located on Core Road.
"We continue to invest in an enhance our product offerings, providing more service touch points than ever before," Altice spokeswoman Lisa Anselmo said in a statement, "and we have seen reductions in customer call volume and improvements in call patterns."
It says other local operations, including the customer walk-in center on Seventh Street and technical support, will continue to operate locally.
Altice says the drop in call volume is due to technological changes resulting in more reliability in service.
It is offering employees the opportunity to seek other jobs within the company.
Suddenlink built the new call center in 2008, at the site of a closed former hotel. According to a company news release at the time, the 18,000 square foot complex employed more than 200 full-time people and served video, internet and telephone customers in a five-state area.