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UPDATE: Gas Interruptions Continue on Southside

By: News Email
By: News Email
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UPDATE 3/26/2014 4:30 PM

Six weeks and still, residents are dealing with interruptions in their natural gas service.

It's a problem that started in mid-February.

They're not as extensive as the interruption that happened last month for South Parkersburg.

Some residents there were without service for five days.

But Dominion Hope tells us they are sporadic, and affect isolated parts of that service area.

Spokesman Bob Fulton says the company continues removing water from the system - the reason for the widespread outage back in February.

And as it did last month, it's dealing with the problem on a home-by-home basis.


UPDATE 2/17/2014 4:50 PM

The gas is back for all but two of the affected homes in South Parkersburg.

Dominion Hope Gas spokesman Bob Fulton says those two homes are where there was no response when company workers called on them.

Fulton says otherwise, workers are just doing check-ups, making sure there aren't any more problems.

At the height of the outage last Wednesday 500 homes were without service, and more importantly, without heat.


UPDATE 2/14/2014 4:40 PM

Day three of the south side gas outage.

Gas company crews are making progress but it's slow and many south side families remain without heat.

And that could slow down even more.

Dominion Hope gas tells us efforts to restore service could be affected even more by the snow Friday.

Dominion crews have been working through the outside conditions to restore service.

But that's not the only reason those efforts are slow.

Another reason is the regular process they have to go through, which partly involves removing water from the system.

"In our case, we have to turn off the furnaces, shut the gas off, purge our gas line, go back and individually re-light the furnaces and get the gas purged into the system," says Bob Orndoff, Jr., with Dominion Hope. "So ours is more labor-intensive, and that's what is taking us so long."

Homeowners are getting impatient.

One, who lives across the street from the command center, tells us she tried to find out herself when her service would be restored.

She was told someone would come over to talk to her, but did not.

Residents also have wanted to know if Dominion would provide discounts for the time they've been without service.

Ondoff could not answer that question, but did say any discounts on gas bills would have to be approved by state regulators.

The company announced late Friday afternoon gas was restored for 300 connections.

Approximately 100 Dominion employees are working specifically on restoring service.

Anyone who is without natural gas service and needs emergency assistance should call the non-emergency number at the Wood Co. Emergency Services - (304) 485-8501.

It is also important to have an adult at the home when service is being restored.


UPDATE 2/13/2014 9:47 PM

Dominion Hope reported this evening that nearly half of the affected
customers have had their natural gas service restored.

Water that entered the pipeline is being vacuumed out.

Dominion Hope says crews worked throughout the night Wednesday to check residential service and additional crews are on site Thursday.

The Parkersburg Utility Board is turning water off for those who are concerned about frozen pipes.

During business hours call (304) 424-8550.

After hours call (304) 424-8585.

Dominion Hope says those without gas who need overnight accommodations can call the Wood County NON-EMERGENCY line at (304) 485-8501.

Those people will then be connected with the Red Cross.


UPDATE 2/14/2014

Still without heat.

The natural gas outage has many without heat on Parkersburg's Southside.

Among them is Ryan Watson, who spent the night at work while his family stayed with relatives.

But he knows seniors living near him, and he's more concerned about them than he is for his own household.

"The older people, they don't have anybody, and they may not have any place to go, either," he says. "It's just being a good neighbor; checking on people, making sure people have what they need, and, if they don't, helping them out in whatever way you can."

Dominion Hope says service is slowly being restored.

The utility says those without gas who need overnight accommodations can call the Wood County non-emergency line at (304) 485-8501.


UPDATE 2/13/2014 12:00 PM

Dominion Hope says gas was restored for around 100 connections in South Parkersburg Wednesday night.

Around 350 remain without gas.

Water that entered the pipeline is being vacuumed out.

Dominion Hope says crews worked throughout the night Wednesday to check residential service and additional crews are on site Thursday.

The Parkersburg Utility Board is turning water off for those who are concerned about frozen pipes.

During business hours call (304) 424-8550.

After hours call (304) 424-8585.

Dominion Hope says those without gas who need overnight accommodations can call the Wood County NON-EMERGENCY line at (304) 485-8501.

Those people will then be connected with the Red Cross.


UPDATE 2/13/2014 5:49 PM

Dominion Hope says at least 80 additional customers have had their service restored and we expect more this evening

Water that entered the pipeline is being vacuumed out.

Dominion Hope says crews worked throughout the night Wednesday to check residential service and additional crews are on site Thursday.

The Parkersburg Utility Board is turning water off for those who are concerned about frozen pipes.

During business hours call (304) 424-8550.

After hours call (304) 424-8585.

Dominion Hope says those without gas who need overnight accommodations can call the Wood County NON-EMERGENCY line at (304) 485-8501.

Those people will then be connected with the Red Cross.


UPDATE 2/13/2014 12:00 PM

Dominion Hope says gas was restored for around 100 connections in South Parkersburg Wednesday night.

Around 350 remain without gas.

Water that entered the pipeline is being vacuumed out.

Dominion Hope says crews worked throughout the night Wednesday to check residential service and additional crews are on site Thursday.

The Parkersburg Utility Board is turning water off for those who are concerned about frozen pipes.

During business hours call (304) 424-8550.

After hours call (304) 424-8585.

Dominion Hope says those without gas who need overnight accommodations can call the Wood County NON-EMERGENCY line at (304) 485-8501.

Those people will then be connected with the Red Cross.


UPDATE 2/12/2014 4:00 PM

Dozens in South Parkersburg are trying to stay warm.

The gas has been off for hours in some places.

Imagine waking up inside your house to 50 degree temperatures, when it's in the single digits outside.

That was reality Wednesday morning as some neighborhoods in South Parkersburg woke up to discover they didn't have any gas.

And it was still off as of Wednesday afternoon.

Dominion Hope says water got into some of their lines, cutting off service.

The company believes there may have been a crack in the line, allowing the water to seep in.

The company started getting calls from customers early Wednesday morning.

The areas impacted include 2nd Avenue, Broadway Avenue, Elder Street and Postlewaite Street.

Dominion says there could be others.

They are working on determining exactly which areas are affected and how many customers are affected.

The company is trying to correct the problem by vacuuming the water out of the lines.

"What we're doing, we have service personnel that are going around to shut the gas off at a residence. If they're out of service, we shut the gas off at their meter and at the main - either one - and then when gas is restored we will come back to those individual houses and restore the service and go in and check the appliances and make a safety check when we restore their service but that this point, no, there is no danger," says Dominion Hope spokesperson Bob Fulton.

"We can't cook anything. The heaters are all off. It went down to 50 something in the house and luckily enough our landlord brought us a heater," says Chance Swathwood, who lives on Elder Street.

The company says they understand this is an inconvenience for their customers, they apologize and they are moving as quickly as possible to restore service.

There are warming centers established at Fire Station # 5 on Blizzard Drive and Fire Station # 6 on Camden Avenue.


UPDATE 2/12/2014 10:15 AM

Two warming centers are set up in Parkersburg as a result of natural gas outages.

The warming centers are at Fire Station #5 on Blizzard Drive and Fire Station #6 on Camden Avenue.

Dominion Hope spokesman Bob Fulton says some in South Parkersburg are experiencing an interruption in natural gas service.

Specifically, this includes areas of Broadway, Hillcrest, Pike and 2nd Avenue.

Fulton says the cause of the outage is unknown, but there may be water in the lines.

He says the public is in no danger.

There is no estimated restoration time at this point.

Hope is bringing in additional crews from other locations along with local contractors to assistance in restoring service.

"Hope apologizes for any inconvenience to our customers and is working to have service restored as quickly as possible", says Fulton.


Dominion Hope says areas in Parkersburg, around 2nd and Broadway Ave. are experiencing gas outages.

At this time they say they are trying to pin-point the cause and the scope of the problem.

Dominion Hope spokesperson, Bob Fulton, says they are in contact with the 9-1-1 center, should warming centers need to be sent to.


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