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Coolville Woman, Grandchildren Without Heat

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A broken furnace.

A freezing family.

Thousands in repairs to fix it and there’s no help in sight.

"It’s just been pretty hard to deal with it and the kids being cold and not being able to find the leak,” says Bernice Robertson, of Coolville. “We need the help to find the leak and we can't turn it on to find the leak 'cause they won't do that.”

Community Action installed the furnace in 2004 but won't do anything now.

"Says they can't help me until 10 years later after it was put in and it's not been 10 years so they can't help,” Robertson says.

A local church means well.

"But they don't have the funds to do it -- so it's kind of like 'I’m in limbo,'" she says.

Robertson wants Columbia Gas to make things right.

"I would like for them to come out and find my leak so I can get it fixed or get help to get it fixed,” she says.

She doesn't have that kind of money on a fixed income and working for minimum wage at a local Speedway.

"The reading from a plumber, he said it would cost anywhere from three to five to $8,000 to do the whole system in the house again to find the leak and fix the leak,” Robertson says.

They're taking it day-by-day and braving the cold at night.

"You can't get no help with something like this; they just turn you right off and refuse basically,” she says.

With snow predicted this week and more cold weather on the horizon, Robertson just wants the heat back on for her four grandchildren.
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A broken furnace.

A freezing family.

Thousands in repairs to fix it and no help in sight.

An elderly Coolville woman and her four grandchildren are found freezing without heat.

Bernice Robertson says she's in limbo with furnace problems dating back to 2004 and Columbia Gas won't turn it back on until it's repaired.

"It's just been pretty hard to deal with it and the kids being cold and not being able to find the leak," she says. "We need the help to find the leak and we can't turn it on to find the leak 'cause they won't do that."

With snow predicted this week and more cold weather on the horizon, Robertson says all they can do is use kerosene heaters.

The furnace repairs cost thousands.

She doesn't have that kind of money on a fixed income and working at a local Speedway.

She just wants the gas company to make things right.


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