Columbus, Ohio (AP) -- The head of an Ohio transit system has delivered an onboard apology to riders whose express bus ran nearly an hour late.
Central Ohio Transit Authority president Bill Lhota joined 20 passengers Monday morning for the ride to downtown Columbus from New Albany in the suburbs.
Lhota said he was sorry Friday's bus was delayed and said his agency made a mistake.
Officials say a new driver got lost trying to make the first stop on the route.
The transit authority plans to revamp the route and put up road signs to help the drivers.
Regular rider Susan Walston, who e-mailed a complaint about Friday's problems with the bus, says she's impressed with the quick response.
(Copyright 2009 by the Associated Press. All rights reserved.)
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or email@example.com.