CHARLESTON, W.Va. (WSAZ) - With returns just another part of the holidays, there are certain things to keep in mind to ensure things go smoothly when you take back that gift that just doesn't work out for you.
West Virginia Attorney General Patrick Morrisey recommends keeping the following in mind:
- If at all possible, make sure you have a purchase or gift receipt.
- Make all returns as soon as possible.
. Know the store’s return/exchange deadline. Many are extended for -
- Wait until after post-Christmas sales to avoid long lines.
- Do not open or remove tags. Some stores will not accept returns that have been opened or appear to be used.
- Bring identification. It may be necessary to complete the return.
If you have to return an online item, you may have to pay shipping fees.
“It’s not uncommon for returns to be made for various reasons after gifts have been exchanged and opened,” Morrisey said in a release.
“Checking return policies before you take items back to the store can save a lot of time and potential headaches.”
Morrisey also said consumers should also beware of “all sales final” policies. He says merchants must exchange or refund money for defective items or those not as represented to consumers, however returns of size and preference still may be refused.
Anyone with questions may call the AG’s Consumer Protection Division at 800-368-8808.